Effective as of July 1 2015
Last Updated Feb 1 2023
Collection of Personal Information
The personal information we may collect from you includes:
● Contact/identifying information such as name, email, mailing address, phone number, government ID, and birthdate;
● Billing information such as credit card number, bank account number, void check, and billing address;
● Business information such as company name, entity type, and business phone number;
● Relationship information such as reference/guarantor status;
● Credit information on you and your business;
● Financial information on you and your business, like sales volume, revenue, and bank account credentials (if applying for a service with direct data collection).
We may collect personal information from multiple sources, including:
● You (application, agreement, form, correspondence, or verbal communication);
● Third parties (credit bureaus, business directories, financial institutions, other entities extending credit to you);
● People/entities you have identified (references, guarantors, employees/directors of your company).
We may collect personal information at various times, including:
● Before establishing a business relationship (inquiries, applications, declined/withdrawn applications);
● During the business relationship (application assessment, product/service term);
● After the business relationship (new/additional product/service eligibility, internal record maintenance, communication and process
Use of Personal Information
We use personal information about you to:
● Evaluate, manage, and collect payments for any account or application you have with us, including reporting to credit agencies;
● Strengthen our relationship with you and offer financial products and services by analyzing your needs, preferences, and satisfaction levels;
● Provide our services, monitor your purchases and payments, and assess your creditworthiness;
● Verify your identity and prevent fraudulent activity related to your account;
● Advertise and market Forward Funding products and services, both related and unrelated to your account, through direct marketing;
● Communicate with you, respond to your inquiries, and improve our products and services;
● Comply with legal and regulatory requirements;
● Carry out day-to-day business activities, such as website management, research, and product and service development.
Use of Credit Information
Forward Funding requires credit information for most of its financing products and services. Collection and analysis of credit information is necessary to determine eligibility and improve risk assessment. The company may collect and use credit information at various points during and after the business relationship. If you wish to limit the use of your credit information, please contact Forward Funding.
Use of Your Email Address
Forward Funding and its service providers use servers to deliver and monitor email programs and fulfill services. Service providers are restricted from using your email for other purposes. With your consent, Forward Funding may contact you for marketing purposes, feedback, and account information via email or phone. You can opt out of future commercial e-mails. If you’re a customer, Forward Funding may use your email to provide account updates such as activation, past due notices, rates, and authorized user information. The company tracks email activity to evaluate performance, offer promotions, and fulfill products and services. Your e-mail may also be pre-filled on online forms for convenience.
Sharing Personal Information
Sharing Personal Information Outside of Canada
Retention of Personal Information
We will keep your information for as long as it’s needed to meet the purposes for which it was collected and used. In some cases, this may be as long as you have an active account or while we’re providing you with services. However, even after our business relationship ends, we may continue to retain some personal information to communicate with you, process future applications, understand customer preferences and behavior, improve our processes, and develop new products and services. We must also keep your information to comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account or if an application is not approved, your information may not be deleted immediately. If you have any questions about the retention period of your personal information, please reach out to us.
Information Collected through this Site
The Forward Funding website records information such as the domain name, IP address, page visits, browser type, ISP, referral/exit pages, operating system, date/time stamp, and clickstream data, which are stored in log files. This information is used for improving the website content and user experience, but is not personally identifiable. The website does not collect e- mail addresses without your consent. Personal information like e-mails is only collected when you voluntarily provide it through responses to specific questions or direct communications with Forward Funding via e-mail or feedback forms. Forward Funding may request your e-mail address in various instances such as in applications, correspondence, or communications.
Use of Tracking Technologies
We may collaborate with a third-party provider to show ads on our website or manage our advertising on other websites. This third-party partner may utilize technologies such as cookies to collect information about your actions on our website and other websites for the purpose of presenting you with interest- based ads based on your browsing behavior and interests. If you prefer not to have this information used for providing interest-based ads, you can opt-out by sending a message to [email protected]. Please note that this will not prevent you from receiving generic ads.
Links to Other Websites or Social Media Features
Our Security Procedures Protect Your Personal Information
We take all necessary measures to secure the personal information submitted to us during transmission and storage. We maintain physical and electronic information security policies and procedures, provide employee training, and establish contractual safeguards with third parties who may access your personal information. If you receive an email asking for sensitive information, such as your full account number or password, please reach out to us at [email protected] before responding. However, it’s important to note that no method of transmitting personal information, including over the Internet, can guarantee complete security. Forward Funding, its affiliates, service providers, and employees cannot guarantee the protection of your personal information against misuse, loss, or alteration and are not liable for any misuse or loss of your personal information. It’s your responsibility to keep your passwords and other special access information secure.
Access and Correction Requests
If you want to know if Forward Funding has any of your personal information, you can request this information by writing to [email protected] Before fulfilling your request, we may need to verify your identity by asking for a copy of your driver’s license, birth certificate, or passport. If you are a customer, you can easily access and update your personal information by logging into your account. We will respond to your request in a timely manner.
Updating your Consent Preferences
You can withdraw your consent for the collection, use, and disclosure of your personal information by contacting us at [email protected] However, in some cases, Forward Funding may still need to use your personal information even if you have withdrawn your consent. For instance, to manage your account, maintain the credit reporting system, or comply with the law. In such cases, if you withdraw your consent for a necessary purpose, we may not be able to provide you with our product or service. Additionally, even if you withdraw your consent for marketing purposes, you may still receive promotional materials if a marketing campaign was already underway before we received your request.
Forward Funding prioritizes prompt and diligent resolution of security vulnerabilities. To safeguard our users and their information, kindly report vulnerabilities to us confidentially and responsibly, enabling us to inspect and take appropriate action. Please refrain from disclosing vulnerabilities until an update has been implemented.
Unpermitted Uses of Forward Funding’s Website and
Unpermitted Types of Security Research
● Deliberately degrading the service or hindering its usefulness for others
● Creating or attempting to create a Denial of Service (DoS) attack
● Gaining unauthorized access to, or attempting to access, data that does not belong to you
● Damaging or attempting to damage data or information that does not belong to you Please handle security research with caution, in order to preserve the privacy of our users. Where possible, carry out vulnerability tests on non-production instances of our products to reduce the risk of harm to data and services.
Out of Scope Vulnerabilities
Forward Funding evaluates security issues individually. The following are examples of low-risk issues that may not be deemed serious security vulnerabilities by us:
● Issues caused by outdated browsers or plugins used by the user
● Clickjacking on pages lacking sensitive information, authentication, or actions that change the state
● Vulnerabilities relying on social engineering tactics
● Login page protection against brute force attacks
● Logout cross-site request forgery attacks
● Any physical attacks on Forward Funding property or data centers.
Our Security Commitment
For security vulnerability reporters who comply with this policy, Forward Funding promises to:
● Confirm receipt of your report
● Conduct a prompt investigation, verifying the existence of the potential vulnerability when possible
● Develop a plan and timeline for fixing the vulnerability if necessary
● Inform the reporter once the vulnerability has been resolved.
Forward Funding appreciates the efforts of individuals and companies who help enhance the security of our services by discovering and reporting security vulnerabilities in accordance with this policy. The individuals and companies listed below have voluntarily reported one or more security vulnerabilities and cooperated with us to resolve the issue. With the reporter’s consent, Forward Funding may acknowledge their contribution at the time of public disclosure of the vulnerability, as long as the reporter adheres to this policy. Please note that Forward Funding does not offer compensation for reporting security vulnerabilities.